The Policy Issue Specialist reports to the Eligibility & Policy Issue Department Manager in the MWG-Administrators Division. The position is a non-exempt, hourly role and located at 500 Steed Road, Ridgeland, MS 39157.

GENERAL JOB DUTIES AND RESPONSIBILITIES:

The Policy Issue Specialist processes applications for, changes to, reinstatement of, and cancellation of insurance policies. They also create, edit, and distribute insurance related documents such as ID Cards, Certificates of Insurance, and policy documents. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process new insurance policies and modifications to existing policies. .
• Obtain information from policyholders to verify the accuracy and completeness of information on applications, related documents, and company records.
• Process and record new insurance policies.
• Correspond with insured to obtain information or inform them account status or changes.
• Modify, update, and process existing policies to reflect any change in beneficiary, amount of coverage, or type of insurance.
• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
• Perform other duties as assigned by the Department Manager.
• All members of this department are cross-trained on the active roles within the department.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• High School Diploma or GED required; Associates or bachelor's degree is preferred.
• Must have excellent computer skills with experience in Microsoft Tools.
• Must possess strong time management, organizational, problem solving, and customer service skills.
• Must be able to work well under pressure with multiple priorities and meet deadlines while maintaining a strong attention to detail.
• Previous knowledge of life and health insurance preferred.

WORKING ENVIRONMENT:

• Must be able to perform in a very high paced environment and be flexible to multi-task or handle interruptions.
• Ability to work independently with excellent time management skills.
• Ability to prioritize and work on multiple projects while completing deadlines in an organized manner.
• Excellent problem-solving skills along with keen attention to details.
• Strong written and verbal communication, interpersonal, and relationship building skills.
• Ability to handle stressful situations appropriately.
• Ability to maintain confidentiality and privacy in every aspect of the job.

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• Must be able to read, write, and speak English; Spanish is a plus.
• Must be able to work as scheduled.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday.
• Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20lbs.

MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.